Bath & Body Works Canada Returns & Exchange Policy

RETURN AN ONLINE PURCHASE BY MAIL - CANADA

For orders shipped within Canada, use the step-by-step instructions below to return by mail:

• If you received a damaged, defective, or wrong item from your online order, please contact us right away at 1-800-395-8008.
• Online purchases may not be exchanged by mail.

STEP 1: Package your items and a printed copy of your shipping confirmation.

• Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials
• Print and enclose the top half of your Shipping Confirmation email to use as your return receipt. TIP: Look for the scissor icon in the email!
• If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

• Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
• You will be responsible for the shipping cost of your return.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Bath & Body Works Canada
Returns department / Service des retours
883 THORNTON ROAD SOUTH
Oshawa, Ontario
L1J 0B1

Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

HOW WILL I BE REFUNDED?

Ninety days or less from the order date, returns of products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts are based on the purchase price originally paid for the product and will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

 

RETURN A CANADA ONLINE PURCHASE IN A CANADA STORE

At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund, merchandise credit or exchange, subject to the terms of the Return Policy.

Any item(s) purchased online or by phone may be exchanged or returned in Bath & Body Works or White Barn Stores located within Canada.

If you received a damaged, defective, or wrong item, please contact us right away at 1-800-395-8008.

 

HOW WILL I BE REFUNDED?

WITH SHIPPING CONFIRMATION EMAIL:

Ninety days or less from the original purchase date, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.

WITHOUT SHIPPING CONFIRMATION EMAIL:

If you do not have your shipping confirmation email, your return will be subject to the return policy posted in the store at the time of your return. Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.

GIFT CARDS/E-GIFT CARDS:

Gift cards (including eGift cards) cannot be returned, exchanged or redeemed for cash unless the total gift card balance is less than $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS: This card is issued by Bath & Body Works GC, LLC. Redeem this card for merchandise only, and for cash when the balance is under $10, at all Bath & Body Works (BBW) or White Barn (WB) Canada store locations and online at BathandBodyWorks.ca; it may not otherwise be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.ca/en/giftcards. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-888-684-6412. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. Please record this card number should you need to request a card replacement.

ADDITIONAL STORE RETURN GUIDELINES:

As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price). To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Bath & Body Works and White Barn in their sole discretion. All returns, exchanges and price adjustments must be made in the country of original purchase. Policies may vary by store locale. The policy posted in the store of return governs. Bath & Body Works and White Barn reserve the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.

RETURN A US ONLINE PURCHASE BY MAIL IN CANADA

Our Canadian stores are unable to accept returns or exchanges for online purchases made on the US website at bathandbodyworks.com.
For any inquiries on orders made on the US site, please contact 1-877-832-9272.

 

RETURN A CANADA STORE PURCHASE IN A CANADA STORE

At Bath & Body Works and White Barn stores in Canada, we offer our customers a 100% satisfaction guarantee. If you're not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftmanship) to use any of our Bath & Body Works or White Barn stores in Canada for a refund, merchandise credit or exchange, subject to this policy.

AT SELECT CANADA STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90 DAY PERIOD. These limits do not apply to the return or exchange of defective merchandise. At select Canada stores, a valid government-issued photo ID is required for returns or exchanges without a receipt. We electronically scan or collect your ID number (and other information from your ID) and immediately convert it into a new substitute number. This number is stored with other information, such as your ID type, issuing province, and country, and used to identify subsequent unreceipted returns using the same ID and prevent return abuse. Return decisions are made using an automated process. See our privacy policy at https://www.bathandbodyworks.ca/en/customer-care/privacy-and-security.html for information, acceptable ID’s, and your rights.

• Original Receipt — Ninety days or less from the original purchase date, cash, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.
• Gift Receipt — Ninety days or less from the original purchase date, merchandise credit will be issued for the purchase price on the gift receipt (excluding any shipping and handling charges); thereafter the return will be treated as a return with no receipt. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the credited amount.
• No Receipt — Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
• Gift Cards — Gift cards (including eGift cards) cannot be returned, exchanged or redeemed for cash unless the total gift card balance is less than $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS.
• Price Adjustments — A one-time price adjustment from the original selling price to the current selling price will be issued for in-store purchases when the original receipt is presented within 14 days after the date of the original purchase. Flash Sales, select promotions lasting 48 hours or less, Candle Day event pricing and email offers are not eligible for price adjustments.
• Additional Terms and Conditions — As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price).  To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with this policy) will be determined by Bath & Body Works and White Barn in their sole discretion. All returns, exchanges and price adjustments must be made in the country of original purchase.  Policies may vary by store locale. The policy posted in the store of return governs. 

 

A written copy of this policy is available by request. Bath & Body Works and White Barn reserve the right to modify or withdraw this policy and the 100% satisfaction guarantee at any time with or without notice.