We strive to provide a flawless experience from the time you place your order, to the delivery on your doorstep. To ensure we meet these standards, we recommend that you do not use International consolidation services or Freight Forwarding companies for the delivery of your order. The use of these companies prohibits us from locating your package and the items contained within it. By shipping with Bath & Body Works directly, you can ensure a safe and timely delivery for all your new favorites! Using a freight forwarder to ship items may result in issues not covered by Bath & Body Works Canada. If you use a package forwarding service to ship your order outside of Canada, then we consider their Canada address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.
