Cancellations can happen for a few reasons, including:
- An item became unavailable during order fulfillment due to high demand
- The item was purchased in-store before the pick up in store order could be fulfilled
- Your Buy Online Pick Up In Store order was not picked up within 5 days
- You requested that the item or order be canceled
If your item or order was canceled, you will receive an email notification. You can also view details on your order status by visiting our Order Tracking page.
Why do I see a charge if my order was canceled?
When you place an order, a temporary authorization hold is placed on your payment method. If your item or order is canceled, the hold will be released automatically. For Gift Card and E-Gift Card purchases, the held funds will be returned to the original card for future use.