We're unable to change your shipping address after an order is placed. If you need to update the address:
- Cancel your order within 15 minutes of placing it.
- Then, place a new order with the correct address.
- If you place an order with Apple Pay or PayPal, your shipping address will be pulled directly from Apple Pay or your PayPal account. To fix a wrong address in Apple Pay, update your address in the Settings app on your iPhone. To fix a wrong address with PayPal, update your address in the Addresses section of your account.
After the 15-minute window:
- We cannot cancel the order, change the shipping address, or make any other modifications.
If your order has an incorrect address and the cancel window has passed:
- If your order has a small typo or is missing a minor detail (like an apartment number), carriers may still be able to deliver it—especially if they’re familiar with your delivery history. However, this is not guaranteed and may result in delays, or your package could be returned to us - you can also follow the once your order ships steps. If your package can't be delivered, we'll notify you by email.
- If the street name, number, or zip code is significantly wrong, the package may not be delivered. Follow the once your order ships steps.
Once your order ships:
- If shipped via Purolator, you can request to hold the package at a Purolator Pick Up Point location directly with Purolator Your Way.
- If shipped via another carrier, chat with us about options.