Skip to main content
Français (Canada)
Bath and Body Works Canada Help Centre home page

How Can We Help You?

Search

FREQUENTLY ASKED QUESTIONS

  • What is your return policy?
  • My shipped product arrived frozen. Is it safe to use?
  • Can I change or cancel my order?
  • Shipping Options
  • Can I change the shipping address on my order?
  • When will my order ship?
  • Can I change or cancel my order?
  • How can I check the status of my order?
  • What if my package is late or lost?
  • What if my item arrives damaged?
  • What if my package is late or lost?
  • What if my item arrives damaged?
  • When is the last day to pick up my Pick Up In Store order?
  • Buy Online Pick Up In Store: Frequently Asked Questions
  • Understanding Your Payment and Charges
  • Where do I redeem my promo code?
  • Avoiding Payment Scams
  • Contact Customer Care

Show All Customer Service Topics
  • Terms Of Use
  • Privacy Policy
  • Ad Preferences

© 2026 Bath & Body Works Brand Management, Inc. All Rights Reserved.

Powered by Zendesk