PRODUCTS

Gift Cards

• The recipient did not receive the e-Gift Card I sent
• How do I check the balance of my gift card?
• I lost my gift card. Is there anything I can do?

Retired Fragrances

• How do I request my favorite fragrance be brought back?
• Why have you stopped making my favorite fragrance?

Product Usage

• IMPORTANT CANDLE SAFETY INFORMATION
• Can I return an empty product?
• Can prices vary between stores and BathandBodyWorks.ca?
• My "Buy Items, Get Items Free" promotion aren't showing as free on my invoice or receipt
• Where can I find a Bath & Body Works Store near me?
• Can Gift Cards purchased online be redeemed in Canadian stores?

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General Information

• Are your hand soaps antibacterial?
• Is there a limit on how many items I can buy?
• Do Hand Sanitizers & PocketBacs have an expiration date?
• What is the difference between White Barn and Bath & Body Works Home Fragrances?
• What makes your high instensity candles different?
• Do you offer scent samples?

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