Skip to main content
English (Canada)
Français (Canada)
Bath and Body Works Canada
How Can We Help You?
Search
GET HELP FAST WITH 24/7 SELF-SERVICE TOOLS
Order Status
Bring Back a Fragrance Request
FREQUENTLY ASKED QUESTIONS
What is your return policy?
My shipped product arrived frozen. Is it safe to use?
Can I change or cancel my order?
Shipping Options
Can I change the shipping address on my order?
When will my order ship?
Can I change or cancel my order?
How can I check the status of my order?
What if my package is late or lost?
What if my item arrives damaged?
What if my package is late or lost?
What if my item arrives damaged?
When is the last day to pick up my Pick Up In Store order?
Buy Online Pick Up In Store: Frequently Asked Questions
Understanding Your Payment and Charges
Where do I redeem my promo code?
Avoiding Payment Scams
Contact Customer Care
More frequently asked questions
GINGHAM GATEWAY
Start of day
RETURNS & EXCHANGES
Return Options
Refunds and Adjustments
PRODUCTS
Gift Cards
Retired Fragrances
Product Usage
General Information
SHIPPING, DELIVERY, & PICK UP IN STORE
Shipping Options
Order Status
Order Tracking & Delivery
Buy Online Pick Up In Store
SHOPPING TOOLS
Accounts & Services
Offers
Order Basics
STORES
Store Offers
General Information
COMPANY INFO
General Information
Privacy & Security
Powered by Zendesk